Refund Policy

1. Overview

This policy explains how refunds work for paid railagent.io plans (Personal, Business). It sits alongside our Terms of Service, which governs the Service more broadly.

Self-service billing is not live yet. Personal and Business plans are not currently available for self-service purchase (see Terms of Service, §5) — upgrading is done at our discretion, not by checkout. Nothing on this page changes that. It describes how refunds will work once subscription billing is available, so it's in place before that switch flips rather than after.

2. What this covers

Once self-service billing is live, your subscription will be billed by a payment provider acting as merchant of record — the name on your card or bank statement may be theirs, not "railagent.io". This policy covers the plan subscription charge itself. It does not cover chargeback or dispute fees, or currency conversion differences from your bank.

3. Money-back window

If a subscription charge (a new subscription or a renewal) doesn't work out for you, contact us within 14 days of that charge and we'll refund it in full, no reason required. This applies once per billing period — it isn't a way to use a plan free every two weeks.

Outside that window, a charge for a period that has already started is not refunded, but you can cancel any time to stop future renewals (see below).

4. Cancelling instead of refunding

Cancelling a subscription from your dashboard stops it from renewing. You keep the plan's features through the end of the period you already paid for; we don't prorate a refund for the unused remainder of a period outside the 14-day window described above.

5. What isn't refunded

• Usage already consumed against a plan's monthly limits (chats sent, files transferred) — these reset each month rather than being refunded.
• Any one-time add-on or overage charge, once the usage it paid for has been used.
• A charge already reversed by your bank or card network (see Chargebacks below) — we can't refund the same charge twice.

6. How to request a refund

Email [email protected] from the address on your account, with the plan and the approximate date of the charge. We'll confirm and process eligible refunds to your original payment method, typically within 5–10 business days depending on your bank or card issuer.

7. Chargebacks

If a charge looks wrong, please contact us before filing a chargeback with your bank — most issues are faster to resolve directly, and a chargeback can suspend the account it's filed against while it's investigated. Once billing is live, your statement will also carry the payment provider's own support contact, which can resolve a dispute directly.

8. Changes to this policy

We may update this policy as billing changes (for example, once self-service billing goes live, or if we add usage add-ons). We'll update the "Last updated" date above, and post a notice for material changes the same way we would for the Terms of Service.

9. Contact

Questions about a charge or this policy: [email protected].